Career Opportunities
🚀Join Our Team in the thriving iGaming Industry!
At Lumier Dynamics, join a team where your customer support expertise directly shapes player experiences and drives success in the dynamic world of iGaming.
🌟 Why You’ll love working here:
- 🚀 Career Growth: We’re committed to your development, offering training and advancement opportunities.
- 💰 Performance Bonuses: Earn bonuses based on company and personal performance.
- 🌴 Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
- 🎂 Special Birthday Perk: Take your birthday off after a year of employment to celebrate!
📋 Apply Now!
We don’t just offer a job, we offer the chance to be part of something bigger. If you’re interested in working with us when opportunities become available, submit your resume in English and tell us which roles you’re interested in. We can’t wait to hear from you!
Available opportunities are listed below...
📌 Important Note: Please do not expect an immediate response. We will review applications to this advert first when we start hiring for these roles in the near future.
Current Openings:
Customer Support Operater (m/f)
Do you have a passion for helping others and thrive in a fast-paced environment? We’re looking for a dedicated Customer Support Operator to join our team at Lumier Dynamics! As a Customer Support Operator, you’ll manage player deposits and withdrawals, provide support to our Customer Service team, and ensure the smooth flow of payment operations. This role is office-based, with rotating shifts and the opportunity to make a direct impact on our player experience.
Your responsibilities:As our Customer Support Operator, you’ll:
Process Payments:
- Join the team to manually process player withdrawals and support manual deposits as needed.
Assist Customer Service:
- Help Customer Service agents troubleshoot and resolve payment-related issues quickly and efficiently.
Stay Adaptable:
- Learn new tasks and processes as you grow in the role and adapt to changing requirements in the Payment Department.
Team and Work Structure:
- Team Composition: Join a friendly and efficient team composed of Customer Support Admin and Coordinators, providing a supportive and positive work environment.
- Shift Flexibility: Work across three rotating shifts – Morning (7am – 3pm), Afternoon shift (3pm – 11pm), and Night shifts (11pm – 7am), ensuring variety and flexibility in your work schedule.
- Work Schedule: Enjoy a balanced work-life schedule with 5 working days per week, including weekends, and two days off. Embrace the flexibility of a non-traditional Monday-to-Friday routine.
- Professional Development: Benefit from continuous training and growth opportunities, enabling you to advance your career to a senior agent position within 6 months based on your performance, which comes with enhanced perks.
Requirements:
- Strong communication skills, with a good knowledge of English (both verbal and written).
- The ability to work independently and remain professional under pressure.
- Problem-solving and critical-thinking abilities.
- Willingness to work shifts, including weekends and public holidays.
- Ability to work full-time, in-office, in Sarajevo.
Nice to have:
- Previous experience in similar roles.
- Experience in the iGaming industry or payment processing.
- Strong multitasking skills and the ability to thrive in a fast-paced environment.
Benefits:
- Office-Based Work: Collaborate with your team in person, helping foster a vibrant and dynamic work environment.
- Transportation Allowance: Receive support to cover commuting costs.
- Ad-Hoc Bonuses: Earn additional rewards based on performance and company needs.
- Career Growth: We’re committed to your development, offering training and advancement opportunities.
- Vacation Days: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
Are you ready to play a vital role in our payment operations and customer support?
How to Apply:
Submit your resume in English with this subject: Customer Support Operator application, and let’s build a people-first culture together. We can’t wait to meet you!
Customer Support Administrator (m/f)
What’s the Role About?
Are you enthusiastic about assisting people and do you thrive in dynamic, high-energy work settings? Lumier Dynamics is seeking a dedicated Customer Support Administrator to join our team! In this role, you’ll maintain accurate records of setups and related details, write reports, support our Customer Service team, and ensure smooth operations. This position is office-based, Monday to Friday during standard office hours, with the opportunity to directly impact our player experience.
Your Responsibilities:
Reporting:
- Handle regular weekly maintenance reporting and keep the team updated on important developments.
Administrative Assistance:
- Provide support to senior team members with various tasks.
- Manage the database
Assist Customer Service:
- Support Customer Service agents in troubleshooting and efficiently resolving payment-related issues.
Stay Adaptable:
- Embrace new tasks and processes as you develop in the role and adapt to changing Payment Department requirements.
Team and Work Structure
- Team Composition: Join our friendly and efficient team of Customer Support Administrators and Coordinators in a supportive, positive work environment.
- Work Schedule: Enjoy work-life balance with a 5-day workweek (Monday-Friday) and regular office hours.
- Professional Development: Receive continuous training and growth opportunities to advance to a senior agent position based on performance, with enhanced benefits.
Requirements:
- Strong communication skills with good knowledge of English (verbal and written).
- Ability to work independently and maintain professionalism under pressure.
- Problem-solving and critical-thinking skills.
- Available for full-time, in-office work in Sarajevo.
- Proficiency in MS Office, Google Workspace, Zapier, JIRA, etc.
Nice to Have:
- Previous experience in similar roles.
- Experience in iGaming or payment processing.
- Strong multitasking abilities and comfort in fast-paced environments.
Benefits:
- Office-Based Work: Collaborate in person within a vibrant, dynamic work environment.
- Transportation Allowance: Receive commuting cost support.
- Ad-Hoc Bonuses: Earn additional rewards based on performance and company needs.
- Career Growth: Benefit from our commitment to your development through training and advancement opportunities.
- Vacation Days: Enjoy 22 vacation days, with an additional day per year of employment (up to 26 days maximum).
Ready to play a vital role in our payment administration and customer support? Submit your resume in English and join us at Lumier Dynamics! We’re excited to have you join our team!
How to Apply:
Submit your resume in English with this subject: Customer Support Administrator application, and let’s build a people-first culture together. We can’t wait to meet you!
